-Minimum number :10 If the number of participants is fewer than 10 or if the tour is unable to operate due to unforeseen circumstances such as disasters or accidents, we may need to request changes or cancellation of the tour up to 3 days before departure (13 days before for overnight stays).

• If you wish to participate with a wheelchair or walking aid, please contact us by phone before booking.
• A shuttle bus will be required to reach Ginzan Onsen.
• Some areas may have icy roads and slippery surfaces. Please wear snow boots or suitable footwear for walking on snow to avoid falling.
• Due to weather conditions, snow scenery may not be visible at some tourist spots.
• For children aged 0-2 years at Tendo Onsen Sakae-ya Hotel, a facility usage fee of 2,100 yen (excluding tax) is required, payable on-site.

• After the scheduled departure time, the departure will be made at the discretion of our staff, so please be sure to adhere to the meeting time.
• The listed scheduled times and contents may change due to road conditions.
• In the unlikely event of a delay, requiring the use of a taxi or necessitating an overnight stay, we will not be responsible for any related costs.
• Depending on the number of participants, the bus may be a medium-sized or small bus.
• The bus does not have a toilet.
• Smoking is prohibited inside the bus, and reclining seats are generally not allowed (except on some tours).
• No refunds will be provided if you do not utilize any special offers or benefits.
• If you have food allergies, please be sure to inform the staff at the time of booking. We will try to remove the relevant ingredients as much as possible.
• If you require special arrangements, please be sure to inform the staff at the time of booking (some may incur additional charges). If we receive such a request, we will accommodate it within our capabilities. You may also be asked to submit additional information in writing regarding your situation.
• In accordance with the "Work Style Reform Law" implemented on April 1, 2019, regarding the working hours of tour guides, meal times during the tour will be considered the tour guide's break time. Additionally, you may be staying at a different accommodation from the tour group. During free time, you will generally be responsible for your own activities.
• The storage period for lost items is two weeks after the completion of the tour. However, perishable items or items that are difficult to store will be disposed of immediately. Please be aware of this in advance.
• Pets are not allowed on the tour.
• Seating on the bus will be assigned by our team.
• In case of an emergency, the tour guide may sit with the passengers. Please be aware of this in advance.
• If the number of participants is fewer than 30 or if the tour is unable to operate due to unforeseen circumstances such as disasters or accidents, we may need to request changes or cancellation of the tour up to 3 days before departure (13 days before for overnight stays).
• We may not be able to accommodate requests for specific seating, smoking/non-smoking rooms at hotels, or allergy-related requests. We may inform you in advance and explain any potential issues.
• If you make a reservation online, all notifications will be sent via email. No physical mail will be sent.