Operation Conditions/Tour Conditions

• Tour bookings may be made until departure on the day of the tour.
• If the minimum number of participants (1) is not met by 4 days before the scheduled date, or due to other operational management circumstances, the tour on that date may be canceled.
• For requests regarding tours where answers from the tour operator are required in advance, please input in the Remarks field and contact the tour operator.

Exemptions/Itinerary Guarantee: Itinerary/Destinations

• The departure and arrival times and time to be spent at destinations written on the itinerary are an estimate. The order of activities and arrival times may differ depending on road conditions and congestion at destinations.
• Due to weather conditions, Mt. Fuji may not be visible even from the base. However, the tour will not be canceled and refunds will not be given for this reason.
• Important Notes: On a typical year, the 5th Station may be visited from around late April to November, but during the winter months (around December to early April), the Fuji Subaru Line will be closed due to snowfall, road surface freezing, etc.
• If the Fuji Subaru Line is closed, or if there is inclement weather and the company has determined that views may not be seen from Mt. Fuji 4th Station and 5th Station, the tour will be guided to any of the following alternative facilities.
• Alternative Facilities: Fujisan Museum, Lake Kawaguchi Oishi Park, Fujisan World Heritage Center, Itchiku Kubota Art Museum, Oshino Hakkai
• If the Lake Ashi Cruise and Komagatake Ropeway are not operating due to weather conditions, or if stops cannot be made due to road conditions and congestion at sightseeing destinations, the tour will be guided to any of the following alternative facilities. The tour will not be canceled and refunds will not be issued for this reason.
• Alternative Facilities: Appare Sightseeing Boat on Lake Kawaguchi, Swan Lake Cruise Ship on Lake Yamanaka, Hakone Pirate Ship, Mt. Fuji Panoramic Ropeway, Hakone Ropeway, Hakone Jukkokutoge Panoramic Cable Car, Itchiku Kubota Art Museum, Fujiyama Museum, Narukawa Art Museum, Hakone-en Aquarium, Ninja Bus, Oshino Shinobi no Sato, Hakone Checkpoint, Odawara Castle, Kitaguchi Hongu Fuji Sengen Shrine, Higashiguchi Hongu Sengen Shrine, Oshino Hakkai, Hakone Shrine, Hakone Sekisho Tabimonogatarikan (Shop), Owakudani

Important Notes/Supplements: Regarding Children/Infants

With Lunch Plan: Children up to 5 years old may join free of charge, but will not be provided with Shinkansen and bus seats or lunch. If Shinkansen and bus seats or lunch is required, please make a booking under the child rate.

No Lunch Plan: Children up to 5 years old may join free of charge, but will not be provided with Shinkansen and bus seats. If Shinkansen and bus seats are required, please make a booking under the child rate.

Important Notes/Supplements: Regarding Meals

With Lunch Plan: The Indian thali meal to be served will be a vegetarian menu that does not use meat and fish.

Allergy-friendly meals, gluten-free meals, etc. are not available. Customers with allergies and those that would like gluten-free meals should reserve the tour without lunch included.

During the meal, there will be a wadaiko (Japanese drum) performance, one of Japan's traditional arts performed by the Social Welfare Corporation Fugakukai.*1 Please note that the tour may not be able to view the performance in case arrival is considerably delayed due to road conditions, or the tour is unable to reach the intended meal venue. Furthermore, depending on the circumstances of the facility, the performance may be canceled without prior notice.

Performance Cancellation Dates: Feb. 28, 2026 (due to performers' circumstances) Refunds will not be issued due to performance cancellation. (1 It has been attracting attention both domestically and internationally as a support for social independence training and artistic activities. By sending customers, Sunrise Tours can create performance opportunities and support their activities.)

No Lunch Plan: Midway, watch a Japanese drum performance by Social Welfare Corporation Fugakukai*1 and enjoy one of Japan's traditional performing arts at the lunch break area. Please note that the tour may not be able to view the performance in case arrival is considerably delayed due to road conditions, or the tour is unable to reach the intended venue. Furthermore, depending on the circumstances of the facility, the performance may be canceled without prior notice.

Performance Cancellation Dates: Feb. 28, 2026 (due to performers' circumstances) Refunds will not be issued due to performance cancellation. (1 It has been attracting attention both domestically and internationally as a support for social independence training and artistic activities. By sending customers, Sunrise Tours can create performance opportunities and support their activities.)

Important Notes/Supplements: Regarding Audio Guide

GPS-enabled audio guides in Chinese, Spanish, Italian, Thai, French, and Indonesian may be used while on board a dedicated vehicle. Please indicate your preferred language in the free entry field at the time of reservation. Same-day requests are not accepted. There are a limited number of audio guides available, so it may not be possible to provide one for each participant. Also, no refunds will be issued even if the audio guide is unusable due to weak signal, device issues, Wi-Fi malfunction, etc. Furthermore, they may be unusable if there are changes to the itinerary.

Important Notes/Supplements: Regarding Vehicle

Depending on the number of tour participants, transportation to be used may be other than a large bus (mid-size bus, small bus, hired car, etc.). One of the following: Fuji Express Co., Ltd.; Fujikyu Shonan Bus Co., Ltd.; Fujikyu Bus Inc.; Fujikyu Mobility Co., Ltd.; KM Kanko Bus Co., Ltd.; Hato Bus Co., Ltd.; Tokyo Yasaka Sightseeing Bus Co., Ltd.; Heisei Enterprise Co., Ltd.; Amore Kotsu Ltd.; Tokyo Bus Co., Ltd.; Toto Kanko Bus Co., Ltd.; Chuo Kanko Co., Ltd.; Tokyo Passenger Co., Ltd.; Kokusai Kogyo Co., Ltd.; Izuhakone Kotsu Co., Ltd.; Kusakabe Sightseeing Bus; Asuka Motor Co., Ltd.; Hinomaru Limousine Co., Ltd.; or Teito Motor Transportation Co., Ltd.

Important Notes/Supplements: Regarding Luggage on Shinkansen

It will not be possible to bring large luggage whose total height, width, and length exceeds 160 cm onto non-reserved cars of the Shinkansen. Customers with large luggage are advised to store them at their accommodation before participating in the tour.

Important Notes/Supplements: What to Wear/Bring

As there are locations to be visited on this tour such as Mt. Fuji 5th Station, etc. with lower temperatures compared to Tokyo, bringing warm clothing is recommended. (Reference: Even in the daytime, temperatures may drop to 14℃ in summer and -5℃ in winter.)

Tour Information

Organizer (Planning & Operation) JTB Global Marketing & Travel Inc. License No: Japan Tourism Agency Registered Travel Agent (No. 1723) Address: 2-3-14 Higashi Shinagawa, Shinagawa-ku, Tokyo, Japan

Agent (Sales) H.I.S. Co., Ltd. License No: No. 724 by the Commissioner of Japan Tourism Agency

Min. pax number to book tour:1 Min. pax number to run tour:1

Contact (Sales Office) Address: Sumitomo Fudosan Shinjuku Central Park Bldg. 11F 6-13-1 Nishi-shinjuku, Shinjuku-ku, Tokyo 160-0023 JAPAN Tel:+81-70-1735-1547(10:00-18:00, Weekdays only) Tour Operations Manager: Kyota Kasai (Responsible for transactions regarding this travel contract) Terms and Conditions Please ensure you read and understand the following documents before booking: TOUR TERMS & CONDITIONS (Organizer)