• If the minimum number(15) is not met, the tour may be canceled, and you will be informed at least 3 days prior to the departure date.
• Please ensure you bring your own waterproof clothing, gloves, warm clothes, and boots.
• Although winter days are clear and usually Mt. Fuji shows up, in the rare case of a cloudy, rainy, or foggy day without visible Mt. Fuji, no refund will be issued. Thank you for your understanding.
• If the Hakone Pirate Ship is canceled due to severe weather, the itinerary will be changed to visit Hakone Checkpoint or Hakone Shrine instead.
• If a facility is closed and an alternative sightseeing spot cannot be provided, we will issue a partial refund for the unused facility portion.
• If you have any meal requests (allergies, dietary restrictions), please inform us upon booking. We will try to accommodate your request where possible, but please understand that we may not be able to guarantee all requests.

Tour Operation & Schedule

• Strict adherence to meeting time is important. -Please arrive at the designated meeting point at least 10 minutes before the scheduled departure time.

• The bus will depart at the scheduled time at the discretion of our staff. We cannot wait for late arrivals. If you miss the departure, the tour fee will not be refunded.

  Schedule/Itinerary Changes The scheduled times and itinerary details are subject to change due to traffic conditions, weather, or other unavoidable circumstances. Thank you for your understanding.

  Delays and Compensation In the unlikely event that the tour is significantly delayed, and you incur expenses such as a taxi fare or accommodation, we regret that our company cannot accept any claim for compensation. We strongly recommend leaving ample time for connections after the tour.

  Vehicle Type Depending on the final number of participants, the tour may use a medium-sized or small bus instead of a large one.

Tour Cancellation

• The tour may be subject to cancellation or itinerary changes if the minimum number of participants (usually 30 people, but please check your booking confirmation) is not met. We will inform you at least 3 days prior to the departure date.
• In cases of force majeure (e.g., natural disasters, major accidents), the tour may be cancelled without prior notice. A full refund will be issued in such cases.

Special Requests & Health issues Allergies and Dietary Needs:

• If you have food allergies or other dietary restrictions, please inform the person in charge when making your initial booking.
• While we will attempt to make arrangements to remove the corresponding ingredients where possible, we cannot guarantee full accommodation or avoidance of contamination, especially at non-designated restaurants or local eateries. We appreciate your understanding. Other Special Needs:
• If you require special assistance or arrangements (e.g., wheelchair access, assistance with small children), please inform us when booking.

• We will accommodate your request to the best of our ability. However, please note that some services may incur an additional charge. Refusal of Service/Requests: We cannot guarantee that we will be able to accommodate all requests for seating, hotel rooms (if applicable to the tour), or specific allergy arrangements. If we cannot meet a request, we will inform you in advance.

  Onboard Rules & Etiquette

• Smoking is strictly prohibited inside the bus.

• Please be mindful of the person behind you when you recline your seat. For safety reasons, the guide may advise against using the recliner on certain routes.
• When leaving the bus, even temporarily, please return your seat to the upright position.

Luggage and Facilities:

• The bus is not equipped with a restroom. The bus will make scheduled stops for bathroom breaks.
• Please limit your luggage to items that can be safely stored in the overhead bin or under your seat. If you need to store large luggage on the bus during the tour, please notify us in advance. Please note that some small vans cannot accommodate a lot of luggage.

Assigned Seating:

• Bus seats will be assigned by the company. While we understand seating preferences, specific seat requests cannot be guaranteed.
• In emergency situations, our tour conductor may sit in an otherwise empty seat next to you.
• Bringing pets of any kind is not permitted on the tour. (Excluding certified service animals, with prior notice.)

Miscellaneous

• Please be aware that no refunds or corresponding compensation can be provided for any complimentary benefits (e.g., entrance tickets, coupons) that you choose not to use.
• In accordance with Japan's "Work Style Reform Law," the conductor's working hours are legally restricted. Therefore, meal times during the itinerary will be designated as the tour conductor's rest period.
• During designated free time, you are generally expected to enjoy the activities on your own without a guide.
• Lost and found items will be held for two weeks after the tour ends. When contacting us about them, it will be helpful to tell us your seating position during the tour.
• Perishable items (e.g., food) or items that are difficult to store will be disposed of immediately. Please check carefully before leaving the bus.