Notice : To avoid resource waste and ensure equal access for all guests, please do not make duplicate reservations. Please keep only one active booking per person. Thank you for your support! Note : Children aged 0 to 5 enter for free. Please prepare their passport numbers in advance, as registration is required on site.

• Due to natural phenomena, it may not be possible to see the drift ice
• Please complete boarding procedures approximately 20 minutes before departure.
• Note: Due to natural phenomena, it may not be possible to see the drift ice in winter.
• When there is no drift ice, the large ship Aurora will operate a sea cruise to Cape Notoro.
• Sailing is confirmed for departures between January 20 and March 14; cruises departing on or after March 15 may be canceled due to insufficient passenger numbers.
• Advance reservations for special seats are not accepted. Reserved seats are located at the front of the second floor of the ship. Seats are available on a first-come, first-served basis. Seats are limited to 50. The fare is ¥500. Payment on the day is cash only (no credit cards accepted).
• If you are late for the departure time, there is a possibility that you will not be able to complete the tour as planned.
• Full refunds due to cancellation caused by weather, as well as partial price difference refunds resulting from route changes due to force majeure, will be processed exclusively online. Please allow a few business days for the funds to return to your account. Please note that cash refunds cannot be processed on-site.

If you have any questions, please contact us at the address below: Email: spk-inbound@his-world.com

F＆Q Q. Can I livestream on social media? A. To avoid disturbing other guests and protect their privacy, we do not allow livestreaming by individual guests for monetization purposes. Q: Do the cruises operate in the rain? A: We base our operational decisions on wave height, wind speed, and visibility. If rain causes visibility to drop below our safety standards, the cruise will be canceled. In the event of a cancellation, a full refund will be issued online. Please note that using an umbrella while sailing is extremely dangerous, so we kindly ask that you prepare waterproof and warm clothing in advance. Q: Will we be able to see wildlife? A: Because these are wild animals, we cannot guarantee sightings during the cruise. However, if you are lucky, you might spot brown bears or dolphins, and on very rare occasions, even whales may appear. We highly recommend bringing a pair of binoculars to get the best possible view of the animals! Q: What should I wear on board? A: In Winter: The ship is air-conditioned, but it can be very cold outdoors, such as on the observation deck or side deck. Depending on the season and weather, temperatures range from -10 to 0°C, and it gets even colder out at sea.We recommend bringing not only thick outerwear, but also earmuffs, scarves, and other warm gear. Q: Is the vessel wheelchair accessible? A: On board Aurora, our staff are happy to assist you when boarding and disembarking. However, please note that movement inside the vessel requires using stairs, which significantly limits wheelchair access onboard.