• Unfortunately, we cannot process refunds for personal reasons once an order has been placed.
• It is impossible to make any changes or cancellations to the date and time after the purchase.

The venue is dark, with many areas of uneven terrain and unstable footing. If you fall under any of the following categories, you may not be able to experience the venue safely:

• Pregnant
• Using a wheelchair or cane
• Having difficulty walking independently
• Carrying a child
• Wearing footwear with unstable soles

Children aged 12 years and below must be accompanied by a parent or guardian. One adult can accompany up to three children, and the accompanying adult must also purchase a ticket.

For safety reasons, we cannot admit individuals who are in poor health or under the influence of drugs or alcohol.

We are not liable for any harm or damage caused in our facility. By completing the purchase, you agree to our terms and conditions.

• We suggest wearing comfortable and supportive footwear for your visit, such as athletic shoes. Given the areas with unstable footing, clothing that allows ease of movement is also recommended.

• Depending on the situation inside the venue, you may be asked to wait before entering or using the facilities.

• Please note that certain exhibits may be temporarily unavailable for experience due to maintenance reasons.

• Please note that using assistive equipment, such as monopods, tripods, and selfie sticks, is strictly prohibited for photography.

• Using flash while taking photographs is not allowed.

• Please note that luggage exceeding a length of 50cm is not allowed for entry.

• Strollers are prohibited inside. Please use designated stroller parking on the 3rd floor of EZO・FUKUOKA

• Except for assistance dogs, no other animals are permitted to enter.