Language Barrier: This tour operates entirely in Japanese. No English-speaking guide or customer support is provided. You must rely on your voucher and self-navigation.

Strict Departure Times: Japanese buses depart exactly on time. Please arrive at the Shinjuku meeting point at least 20 minutes early. The bus will not wait for latecomers, and no refunds are given for missed buses.

No Escort at the Resort: Upon arrival at Tambara, you will handle your own ticket redemption and rental fittings. Rental forms at the resort may require basic translation (we recommend having a translation app ready).

Bus Seating Rules: The bus utilizes pre-assigned seating. A seating chart will be posted at the entrance of the bus—please find your assigned seat after checking in. Please note that you may be seated next to other passengers (shared seating).

Traffic & Weather Delays: Travel time and the 6-hour resort stay may be affected by traffic or weather conditions. We are not liable for shortened ski time or extra travel expenses incurred due to delays.

Minimum Participants: The tour requires a minimum of 15 passengers to operate. If this number is not met, the tour will be canceled, and you will be notified 4 days before departure.

Children & Infants: Children (elementary school age) pay the adult rate. Toddlers (2-5 years old) require a bus seat fee of 6,000 JPY (lift ticket not included).

What to Bring & Day of the Tour

Voucher & Ticket Collection : Please have your booking confirmation (digital or printed) ready upon arrival at the Shinjuku meeting point.

Navigating to the Meeting Point: Shinjuku Station is extremely large and complex. We strongly advise planning your route in advance and arriving 20 to 30 minutes early. The local staff will not call you if you are missing, and the bus will leave without you.

Translation Tools Required : Since all resort staff and rental forms are in Japanese, please download a translation app before your trip. You will need it to fill out your height, weight, and shoe size on the rental application forms at the resort.

Cash is Essential : While major credit cards are accepted at some resort facilities, you must bring Japanese Yen (cash) for coin lockers (to store your belongings), small food stalls, and vending machines.

Clothing & Gear : If your selected package does not include snow wear, please arrive wearing appropriate waterproof winter clothing and snow boots. We also recommend bringing an extra layer of clothing and a small towel.

Independent Redemption at the Resort : Upon arriving at Tambara Ski Park, you will head directly to the ticket/rental counters by yourself. Present the vouchers to collect your lift pass and gear.