Operation Conditions/Tour Conditions

• If the minimum number of participants (1) is not met by 4 days before the scheduled date, or due to other operational management circumstances, the tour on that date may be canceled.
• The tour may be cancelled if the Marunouchi Kajibashi Parking Lot is not available due to various reasons.
• Please check the infection countermeasures on the following website before participating. Website: https://www.sunrise-tours.jp/en/

Exemptions/Itinerary Guarantee: Itinerary/Destinations

• The order of the tour itinerary is subject to change due to road conditions or other reasons.
• If Mt. Fuji's 5th Station cannot be reached due to road surface freezing, an accident on the Fuji Subaru Line, or weather conditions, the tour will be taken to the highest elevation point possible. No alternative destinations are planned when the tour reaches beyond the 1st Station. When the tour has to turn back at the 1st Station, or when the Fuji Subaru Line is completely blocked, the tour will visit Fujisan World Heritage Center or Lake Kawaguchi Oishi Park. Please note that an alternative itinerary may also be omitted depending on road conditions.
• Due to weather conditions, Mt. Fuji may not be visible even from the base. However, the tour will not be canceled and refunds will not be given for this reason.
• If the Lake Ashi cruise or Komagatake Ropeway cannot be boarded (when not visitable due to suspension of operation, road congestion, or conditions at other sightseeing areas), the tour will be guided to one of the following alternative destinations. (The tour will not be canceled and refunds will not be issued for this reason.) Swan Lake Cruise Ship on Lake Yamanaka, Odawara Castle, Hakone-en Aquarium, Hakone Ropeway, Hakone Pirate Ship, Narukawa Art Museum, Hakone Checkpoint, Lake Kawaguchi Cruise, Mt. Fuji Panoramic Ropeway, Itchiku Kubota Art Museum, Hakone Shrine, Oshino Shinobi no Sato, Ninja Bus from Jan. 2023, etc.
• After the tour, the bus may stop at Hakone area hotels to allow customers on tours with accommodation included to disembark.
• Depending on the season and day of the week, traffic conditions may vary, and arrival time at each location may be considerably delayed. Thank you for your understanding. Reference: Boarding Times for Shinkansen Departing Odawara Station Tours from Dec. to Mar. depart Odawara Station between 17:00 and 18:30. Tours from Apr. to Nov. depart Odawara Station between 18:00 and 19:30.
• Regarding Luggage on Shinkansen From May 2020, it will not be possible to bring large luggage whose total height, width, and length exceeds 160 cm onto non-reserved cars of the Shinkansen. If bringing large luggage, please make use of a delivery service on your own.
• On the day when the annual Mt. Fuji Hill Climb is held, which is usually on a weekend in June (schedule for 2023 is on June 4th), the Fuji Subaru Line is closed until around 14:00. The tour will proceed on this day as well. Please note that there will be changes to the itinerary order and sightseeing locations, and the Komagatake Ropeway and Lake Ashi cruise may be changed to alternative itineraries. Furthermore, please note that refunds will not be issued in this case, and customers will not be notified separately when the schedule has been determined.

Important Notes/Supplements: Meeting/Pick-up/Pick-up Location Marunouchi Kajibashi Parking Lot (Access) 5 min. walk from Yaesu South Exit of JR Tokyo Station. *Customers who are late for the departure time will have their reservations canceled. Please give yourself plenty of time. Important Notes/Supplements: Regarding Children/Infants

• Children up to 5 years old may join free of charge, but will not be provided with bus seats or lunch. If bus seats or lunch is required, please make a booking under the child rate. Important Notes/Supplements: Regarding Meals
• When booking, please indicate the number of customers requesting vegetarian meals (please indicate even when there are no requests). Muslim-friendly meals are not available for tours departing from Tokyo Station area. For those who prefer, please book the tour departing from Shinjuku. Allergy-friendly meals, gluten-free meals, etc. are not available. Customers with allergies and those that would like gluten-free meals should reserve the tour without lunch included.