Operation Conditions/Tour Conditions

• If the minimum number of participants (1) is not met by 14 days before the scheduled date, or due to other operational management circumstances, the tour on that date may be canceled.
• This is a special tour for international visitors. Please understand that residents of Japan cannot make bookings for this tour.
• Please check the infection countermeasures on the following website before participating. Website: https://www.sunrise-tours.jp/en/
• The guide will accompany the tour to Hakone-en (or Motohakone) on Day 1.
• On Day 2, customers will be traveling and sightseeing on their own. Admission fees, transportation expenses other than the return trip Shinkansen ticket, a tour guide, etc. are not included on the tour.
• 2023 The tickets for the Shinkansen used on Day 2 cannot be changed to any Shinkansen other than the one listed on the ticket.
• 2024 As non-reserved seats will be used on the Day 2 Shinkansen, customers may board a Shinkansen departing at their preferred time.

About Day 1 Bus Tour

• Children up to 5 years old may join free of charge, but will not be provided with bus seats or lunch. If bus seats or lunch is required, please make a booking under the child rate. About Hotel/Ryokan
• An infant facility charge is required for the following facilities. Please pay directly on site.
• Hakone Kowakien Ten-yu - 3-5 y/o: JPY 3,000 (tax incl.)

Important Notes/Supplements: Regarding Meals

• The Japanese-style meal (sukiyaki) for lunch includes a serving of seasonal fruit and unlimited coffee. If there is a large number of customers during lunch, customers may have to take their own fruit serving and coffee from a buffet.
• When booking, please indicate the number of customers requesting vegetarian meals or Muslim-friendly meals (please indicate even when there are no requests). *Muslim-friendly Meals: A menu that does not use pork or alcohol will be provided. Please note that these are not halal certified.
• Allergy-friendly meals, gluten-free meals, etc. are not available.

Exemptions/Itinerary Guarantee: Itinerary/Destinations

• After departure, the tour may stop by at GINZA SIX to pick up customers. Please note that customers may not disembark for a break here.
• The order of the tour itinerary is subject to change due to road conditions or other reasons.
• If Mt. Fuji's 5th Station cannot be reached due to road surface freezing, an accident on the Fuji Subaru Line, or weather conditions, the tour will be taken to the highest elevation point possible. No alternative destinations are planned when the tour reaches beyond the 1st Station. When the tour has to turn back at the 1st Station, or when the Fuji Subaru Line is completely blocked, the tour will visit Fujisan World Heritage Center or Lake Kawaguchi Oishi Park. Please note that an alternative itinerary may also be omitted depending on road conditions.
• Due to weather conditions, Mt. Fuji may not be visible even from the base. However, the tour will not be canceled and refunds will not be given for this reason.
• If the Lake Ashi cruise or Komagatake Ropeway cannot be boarded (when not visitable due to suspension of operation, road congestion, or conditions at other sightseeing areas), the tour will be guided to one of the following alternative destinations. (The tour will not be canceled and refunds will not be issued for this reason.) Swan Lake Cruise Ship on Lake Yamanaka, Odawara Castle, Hakone-en Aquarium, Hakone Ropeway, Hakone Pirate Ship, Narukawa Art Museum, Hakone Checkpoint, Lake Kawaguchi Cruise, Mt. Fuji Panoramic Ropeway, Itchiku Kubota Art Museum, Hakone Shrine, Oshino Shinobi no Sato, Ninja Bus (from Jan. 2023), etc.
• Depending on the season and day of the week, traffic conditions may vary, and arrival time at each location may be considerably delayed. Thank you for your understanding.
• Regarding Luggage on Shinkansen From May 2020, it will not be possible to bring large luggage whose total height, width, and length exceeds 160 cm onto non-reserved cars of the Shinkansen. If bringing large luggage, please make use of a delivery service on your own.
• On the day when the annual Mt. Fuji Hill Climb is held, which is usually on a weekend in June (schedule for 2023 is yet to be determined), the Fuji Subaru Line is closed until around 14:00. The tour will proceed on this day as well. Please note that there will be changes to the itinerary order and sightseeing locations, and the Komagatake Ropeway and Lake Ashi cruise may be changed to alternative itineraries. Furthermore, please note that refunds will not be issued in this case, and customers will not be notified separately when the schedule has been determined.

About Hotel/Ryokan

• For those that would like vegetarian meals or Muslim-friendly meals, please contact Sunrise Tours at least 1 week prior to the tour date. (On a request basis; please note that this is not guaranteed.) For reservations after the 1 week prior mark, please make a request directly to the hotel/ryokan. *Request deadline for guest inquiry - Hakone Kowakien Ten-yu: 3 days in advance
• Meal Style Dinner: Japanese/Western-style creative cuisine (from 19:30); Breakfast: Japanese-style (7:00 - 9:30)