1. Booking and Cancellation Policy Minimum Participants: If the minimum number of participants (10) is not met by 4 days before the scheduled date, or due to other operational circumstances, the tour on that date may be canceled.

2. Itinerary Flexibility and Alternative Plans Our main priority is to deliver the best possible experience, but the itinerary is subject to change due to unforeseen circumstances.

Mt. Fuji 5th Station Access:

• In case of severe weather or traffic congestion and if the bus cannot pass through the road to Mt. Fuji 5th Station, the tour will visit an alternative location such as: Oshino Hakkai, Fujisan World Heritage Center, Lake Kawaguchi Oishi Park, or Lake Yamanakako Hana no Miyako Park.
• Please note that depending on road conditions, some alternative routes may also be omitted.

Hakone Area Attractions:

• The Hakone Ropeway and the Hakone Pirate Ship on Lake Ashi may not operate due to various reasons.
• We may visit an alternative location (also to maintain the schedule on days with heavy traffic) such as: Lake Kawaguchi (cruise), Hakone Komagatake Ropeway, Lake Ashi Boat Cruise, Mt. Fuji Panoramic Ropeway, Hakone-en Aquarium, Hakone Checkpoint, Hakone Shrine, etc.

General Itinerary Adjustments: Due to traffic conditions and timing, some scheduled stops may be shortened or skipped altogether. We will, however, try to adhere to the scheduled itinerary as much as possible. As a general rule, we do not provide partial refunds in these cases.

3. Weather, Visibility, and Refund Policy

• Visibility of Mt. Fuji: Depending on weather conditions (such as high humidity, heavy rain, or fog), Mt. Fuji might not be clearly visible or totally covered.
• No Refunds for Changes: We do not provide any refund for weather-related complaints (including poor visibility) or for changes to the tour schedule made by the tour guide or staff due to operational necessity. As a general rule, we do not provide partial refunds for skipped stops or itinerary changes.

4. Meals and Dietary Requirements

• Advance Notice Required: Please let us know if you have any dietary restrictions or allergies when you book. It may not be possible to accommodate all special requests.
• Gluten Free & Allergies: Unfortunately, we do not provide gluten-free meals, but we can accommodate most of the allergy requests.
• Muslim Meal: We offer a Muslim-friendly meal (a pork and alcohol-free meal). Please understand that this meal is not halal certified.

5. Bullet Train (Shinkansen) Information

• If you plan to take the Bullet Train after the tour, please be sure to select the Bullet Train departing from Odawara Station.
• Missed Train: If you miss the bullet train after getting off at Odawara Station, there will be no refund. However, you will be able to board the next available train in the non-reserved compartment (about 2 trains per hour are available).

6. Child Policy Children Under 3: Children under the age of 3 may travel free of charge, but they do not receive a bus seat or lunch. If a bus seat or lunch is required, please book under the children's fare.

Tour Operation & Schedule

• Strict adherence to meeting time is important.
• Please arrive at the designated meeting point at least 10 minutes before the scheduled departure time.
• The bus will depart at the scheduled time at the discretion of our staff. We cannot wait for late arrivals. If you miss the departure, the tour fee will not be refunded.

Schedule/Itinerary Changes

• The scheduled times and itinerary details are subject to change due to traffic conditions, weather, or other unavoidable circumstances. Thank you for your understanding.

Delays and Compensation

• In the unlikely event that the tour is significantly delayed, and you incur expenses such as a taxi fare or accommodation, we regret that our company cannot accept any claim for compensation. We strongly recommend leaving ample time for connections after the tour.

Vehicle Type

• Depending on the final number of participants, the tour may use a medium-sized or small bus instead of a large one.

Tour Cancellation

• The tour may be subject to cancellation or itinerary changes if the minimum number of participants (usually 10 people, but please check your booking confirmation) is not met. We will inform you at least 3 days prior to the departure date.
• In cases of force majeure (e.g., natural disasters, major accidents), the tour may be cancelled without prior notice. A full refund will be issued in such cases.

Special Requests & Health issues Allergies and Dietary Needs:

• If you have food allergies or other dietary restrictions, please inform the person in charge when making your initial booking.
• While we will attempt to make arrangements to remove the corresponding ingredients where possible, we cannot guarantee full accommodation or avoidance of contamination, especially at non-designated restaurants or local eateries. We appreciate your understanding. Other Special Needs:
• If you require special assistance or arrangements (e.g., wheelchair access, assistance with small children), please inform us when booking.
• We will accommodate your request to the best of our ability. However, please note that some services may incur an additional charge. Refusal of Service/Requests:
• We cannot guarantee that we will be able to accommodate all requests for seating, hotel rooms (if applicable to the tour), or specific allergy arrangements. If we cannot meet a request, we will inform you in advance.

Onboard Rules & Etiquette

• Smoking is strictly prohibited inside the bus.
• Please be mindful of the person behind you when you recline your seat. For safety reasons, the guide may advise against using the recliner on certain routes.
• When leaving the bus, even temporarily, please return your seat to the upright position.

Luggage and Facilities:

• The bus is not equipped with a restroom. The bus will make scheduled stops for bathroom breaks.
• Please limit your luggage to items that can be safely stored in the overhead bin or under your seat. If you need to store large luggage on the bus during the tour, please notify us in advance. Please note that some small vans cannot accommodate a lot of luggage.

Assigned Seating:

• Bus seats will be assigned by the company. While we understand seating preferences, specific seat requests cannot be guaranteed.
• In emergency situations, our tour conductor may sit in an otherwise empty seat next to you.
• Bringing pets of any kind is not permitted on the tour. (Excluding certified service animals, with prior notice.)

Miscellaneous

• Please be aware that no refunds or corresponding compensation can be provided for any complimentary benefits (e.g., entrance tickets, coupons) that you choose not to use.
• In accordance with Japan's "Work Style Reform Law," the conductor's working hours are legally restricted. Therefore, meal times during the itinerary will be designated as the tour conductor's rest period.
• During designated free time, you are generally expected to enjoy the activities on your own without a guide.
• Lost and found items will be held for two weeks after the tour ends. When contacting us about them, it will be helpful to tell us your seating position during the tour.
• Perishable items (e.g., food) or items that are difficult to store will be disposed of immediately. Please check carefully before leaving the bus.